My TICKR isn't displaying the correct data, what can I do?

Most issues with your TICKR can be resolved by completing each of the following steps:

• Replace the battery.
• Try restarting your phone, make sure you close out of all open apps before trying to reconnect again.
• Wipe the pod with a moist cloth and then hand wash the belt well with soap and water as sweat and dirt buildup can cause connection errors.
• Make sure the HRM is being worn snugly across the chest to ensure a good connection, if the monitor moves or slip it may disrupt the connection. Also, make sure the electrodes are moist when you put the strap on.
• Try resetting the TICKR. To do this:
            1. Remove the battery
            2. Flip the battery upside down and reinstall 
            3. Leave battery installed upside down for 3 seconds
            4. Remove the battery and reinstall correctly
            5. Place the battery cover back on
  • While the battery is removed please pull up gently on the connector, sometimes these get pushed down and don't form a strong connection with the battery.