If your heart rate sensor is not working properly, try troubleshooting before submitting a customer support request.
For Mobile Users
1. Is the app up-to-date?
Open the App Store, Google Play Store, or Amazon Appstore and search for the DDP YOGA NOW app to confirm if an update is available. If you are not running the most recent app version, downloading and installing the latest app version is highly recommended.
2. Are you wearing the heart rate monitor correctly?
Please confirm that the sensor is worn according to the manufacturer's instructions. Generally, this means that the sensor is securely attached to the chest strap and is worn directly against the skin.
3. Is the heart rate monitor supported by our application? (Click Here)
4. Have you confirmed that the correct settings are in place for your Bluetooth connection?
If you are an iOS user, please open the Settings app on your device and confirm that the following Bluetooth settings are all enabled:
1. Settings > Bluetooth
2. (For iOS 13 and above) Settings > Privacy > Bluetooth > DDP YOGA NOW
3. Settings > DDP YOGA NOW > Bluetooth
If you are an Android or Amazon (Kindle Fire tablet or Fire TV stick) user, please open your device settings and confirm that:
1. Bluetooth is enabled.
2. Location access is enabled.
3. Location access permission has been granted to the DDP YOGA NOW app.
5. Are you experiencing connection issues in other fitness apps?
If you having difficulties pairing your heart rate sensor with the DDP YOGA NOW application, or if you are not certain if your monitor is compatible, we recommend testing the monitor to see if it will work with the following apps:
- Wahoo Fitness
- Map My Fitness by Under Armour
If you are experiencing problems with your heart rate monitor in more than one application, we recommend visiting the manufacturer's support website for further assistance, as you may be the recipient of a defective monitor.
For Web Users
Currently, the only two browsers that support pairing with a heart rate sensor are:
- Microsoft Edge
- Google Chrome
Microsoft Edge has Bluetooth pairing automatically enabled, but Google Chrome requires users to manually enable Bluetooth in their browser's settings. For instructions on how to enable Bluetooth for Google Chrome, click HERE.
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